Shipping and returns
We ship both the articles of the Fläpps series and the Curt sofa modules within Germany and the EU with the shipping service providers DPD and UPS. Outside the EU, we usually use UPS.
The goods leave our warehouse in perfect condition and are protected against transport damage. The goods are insured against shipping damage and the condition is documented before shipment. Therefore, please check the shipping box for damage before opening it and take a photo of any damage to the packaging. In the unlikely event that the product is damaged in addition to the packaging, this must be communicated to the logistics company on site. Please also contact us by e-mail at firstname.lastname@example.org or by telephone from Monday to Friday between 10 a.m. and 6 p.m. on +49 (0) 30 2332 0981.
Germany, Switzerland, Austria, France, England, Italy, Spain, Portugal, Denmark, Sweden, Finland, Netherlands, Poland, Czech Republic, Belgium, Luxembourg, Andorra, Liechtenstein, Hungary, Slovakia, USA, Canada, Mexico. Other countries on request.
Germany: Free shipping
EU countries (mainland): 20 € / per order
North America (mainland): 50€ / per product
Delivery time, availability and supply times:
The actual availabilities and availability times of our products can be found in the corresponding product descriptions. The delivery period is added to the stated times.
Package transit times:
Germany: usually between 2-3 days
EU: usually between 3-5 days
Outside the EU: 1-2 weeks
Delivery within the stated time frame is to be expected, but cannot be guaranteed. Any delays in delivery by our transport service providers may occur in rare cases.
Please note that depending on the composition of the shopping basket and especially in the case of orders with multiple packages, your delivery may be delivered by different shipping service providers and on different days.
If you do not like the goods or if they do not fit as expected, you can return them to us as a private person within 14 days without giving any reason. This does not apply to orders placed on a commercial or self-employed basis.
Please inform us in advance about the return. As soon as we have received the goods, you will be refunded the value of the goods. Please use the original packaging when returning the goods.